Don't make me think
When designing websites, apps, or any user interface
Understanding the Rule
Coined by usability expert Steve Krug, this principle states that good design should be self-evident and intuitive. Users shouldn't have to puzzle over how to use your interface—it should be immediately obvious. Every moment of confusion drives users away.
What Happens When You Break It
Confusing interfaces lead to frustrated users, high bounce rates, increased support costs, negative reviews, and lost revenue. Users will choose competitors with more intuitive designs, and your product will fail in the market.
Benefits of Following This Rule
Intuitive design increases user satisfaction, reduces support requests, improves conversion rates, builds brand loyalty, and creates positive word-of-mouth. Users accomplish their goals effortlessly and return repeatedly.